top of page

Privacy Policy - Steel City Smart Homes

​

Last Updated: May 28, 2025

Steel City Smart Homes is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, smart home installation services, and any related interactions.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes information that can identify you, such as your name, address, email address, phone number, and payment information. We collect this when you request our services, create an account, or communicate with us.

  • Device and Usage Information: When you use our services or the smart devices we install, we may collect information about those devices and your usage. This can include device identifiers, IP addresses, operating systems, how you interact with the devices, and system logs.

  • Home Configuration Data: To provide our installation services, we may collect information about your home's layout, the devices you choose to install, and your preferences for how these devices should function together.

  • Communication Data: We may collect information from your communications with us, whether via email, phone, or other channels.

2. How We Use Your Information

We may use your information for the following purposes:

  • To Provide and Maintain Our Services: To perform installations, troubleshoot issues, manage your account, and provide customer support.

  • To Personalize Your Experience: To customize your smart home setup according to your preferences and to offer tailored recommendations.

  • To Communicate With You: To respond to your inquiries, provide updates about your service, and send you relevant information about our offerings.

  • For Security Purposes: To help ensure the security and integrity of our services and the smart devices we install.

  • For Improvement and Analytics: To analyze how our services are used, identify trends, and make improvements.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party vendors who assist us in providing our services, such as payment processors, IT support, and analytics providers. These providers are contractually obligated to protect your information.

  • Device Manufacturers: In order to integrate and support your chosen smart devices, we may need to share certain information with the manufacturers of those devices. Their use of your information will be governed by their own privacy policies.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

  • Business Transfers: In the event of a merger, acquisition, or other corporate reorganization, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.

We do not sell your personal information to third parties.

4. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access: You may have the right to request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete personal information.

  • Deletion: In certain circumstances, you may request that we delete your personal information.

  • Opt-Out: You may opt out of receiving promotional communications from us.

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so that we can take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or through other appropriate means. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

bottom of page